Title companies, law firms, schools and corporate clients still pick up the phone. The Eclipse Call-In Line gives your firm its own toll-free number that recognizes clients by caller ID or account code, lets them choose a service from a short menu, and connects them to a qualified professional on your network or to your office. Every call is logged to the client's account with who took it, when, and for how long, so phone work becomes billable, auditable work.
The client dials your number and hears your firm's greeting, recorded by your team or typed and read in a natural voice.
Eclipse recognizes the caller. If the number matches a phone saved on a client, office or department account, the caller confirms with one key press. Otherwise they enter an account code, unique per company, department or individual client, so the call bills to the right matter or office.
The caller picks a service. Keys 1–9 map to the services you set up, for example on-demand consultations, homework help, or a status desk. Key 0 goes to your office.
Eclipse finds an available professional on your network who is qualified for that service, starting with the client's preferred professionals. The caller hears hold music while someone accepts.
The professional connects with the account on screen, reads your connection script (with their name and ID filled in automatically), and completes your intake questions during the call.
The session is recorded for billing and audit. Timing runs from connection to hang-up, every leg of the call is logged, and if you enable it, the caller rates the call from 1 to 5.
Office routing with context. Calls for your office ring in the Eclipse portal, and whoever answers sees the client's account before saying hello.
No dead ends. Unanswered office calls forward to your main number and create a callback task.
Add parties. Once intake is complete, the professional can dial out to bring in a borrower, an attorney, a parent or an interpreter.
Handoffs. Hand the caller to a colleague or add a second professional without the client hanging up.
Recording on your terms. Call recording follows the settings you choose.
Corporate clients call one number and reach the next available consultant in the right practice area, billed by the minute against their account code.
Students call in, pick a subject, and connect to an available tutor. Schools and districts each get an account code, so every session bills to the right program.
Title companies and law firms reach your coordinators with their account already on screen, instead of leaving a voicemail.
Add interpreting as a menu option so an interpreter from your roster can join a deposition or signing by phone.